859-212-3983

Specializing in Insurance Claims

Terms & Conditions

Last Updated: June 10, 2026

These Terms & Conditions (“Terms“) govern your use of the website located at https://madewellroofing.com (the “Site“) and the services offered by MadeWell Roofing & Exteriors (“we,” “us,” or “our“). By accessing or using the Site, requesting an estimate, or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site or our services.

1. ABOUT US

MadeWell Roofing & Exteriors is a licensed and insured roofing and exteriors contractor located at 125 W 34th St, Covington, KY 41015, serving Northern Kentucky and Greater Cincinnati, Ohio. We provide residential and commercial roofing installation and repair, siding installation and repair, seamless gutters, box gutters, gutter guards, custom metal flashings, and related exterior services (collectively, the “Services“).

2. USE OF THE SITE

You may use the Site for lawful purposes only. You agree not to:

  • Use the Site in any way that violates applicable federal, state, or local laws or regulations
  • Attempt to gain unauthorized access to any portion of the Site, its servers, or any systems or networks connected to the Site
  • Use any automated means (bots, scrapers, crawlers) to access or collect data from the Site without our prior written consent
  • Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available
  • Impersonate any person or entity, or submit false or misleading information through our contact or estimate request forms

We reserve the right to restrict or terminate your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to us or other users.

3. ESTIMATES AND QUOTES

We offer free onsite estimates for roofing, siding, and gutter projects. All estimates and quotes:

  • Are based on the conditions observable at the time of inspection. Hidden conditions discovered during work (such as rotted decking, structural damage, or code deficiencies) may require additional cost, which we will communicate to you before proceeding.
  • Are valid for a limited period as stated on the estimate. Material prices fluctuate, and we reserve the right to revise an estimate that has expired.
  • Do not constitute a binding contract. A binding agreement is formed only when both parties sign a written contract or work authorization.

4. CONTRACTS, PAYMENT, AND CANCELLATION

All projects are governed by a separate written contract or work authorization signed by both parties. In the event of any conflict between these Terms and a signed contract, the signed contract controls for that project.

Payment terms, deposit requirements, and progress payment schedules are stated in your contract. Unless otherwise agreed in writing:

  • Final payment is due upon substantial completion of the work
  • Late payments may be subject to interest and collection costs as permitted by law
  • We retain all rights and remedies available under applicable mechanic’s lien laws

Cancellation rights, including any right to cancel within three business days under applicable consumer protection laws, are described in your written contract.

5. FINANCING

We may offer financing options through third-party lenders. Financing is subject to credit approval by the lender. We are not a lender and do not make credit decisions. Your financing agreement is solely between you and the lender, and is governed by the lender’s own terms and conditions. We are not responsible for the acts, omissions, or terms of any third-party lender.

6. INSURANCE CLAIMS

We have experience working with insurance claims for storm and other covered damage. However:

  • We are not a public adjuster, insurance company, or legal advisor
  • Approval, denial, and payment of any insurance claim is solely the decision of your insurance carrier
  • You are responsible for your deductible and any portion of the work not covered by your insurer
  • Any assistance we provide with documentation or scope review does not guarantee claim approval or any particular payout

7. WARRANTIES

Workmanship Warranty. We provide a 3-year workmanship warranty on qualifying installations, covering defects in our installation labor. The specific scope, conditions, and exclusions of the workmanship warranty are stated in your written contract or warranty document.

Manufacturer Warranties. Roofing, siding, and gutter materials may carry separate warranties from the manufacturer (such as Owens Corning, Atlas, CertainTeed, or Mastic). Manufacturer warranties are provided by the manufacturer, not by us, and are subject to the manufacturer’s own terms, registration requirements, and exclusions.

Warranty Exclusions. Warranties do not cover damage caused by acts of God (including storms, hail, wind beyond rated tolerances, and falling debris), alterations or repairs performed by others, lack of maintenance, misuse, or normal wear and tear, except as expressly stated in your contract or applicable manufacturer warranty.

EXCEPT AS EXPRESSLY STATED IN A SIGNED CONTRACT OR WRITTEN WARRANTY, ALL SERVICES AND MATERIALS ARE PROVIDED WITHOUT ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

8. SITE CONTENT AND INTELLECTUAL PROPERTY

All content on the Site, including text, images, photographs, logos, graphics, and design, is owned by or licensed to MadeWell Roofing & Exteriors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any Site content without our prior written permission, except for personal, non-commercial viewing.

Project photographs displayed on the Site represent actual work performed by us unless otherwise noted. Results vary by property, materials, and conditions.

9. USER SUBMISSIONS

When you submit information through our contact forms, estimate requests, or review and testimonial submissions, you represent that the information is accurate and that you have the right to provide it. By submitting a review, testimonial, or project photograph to us, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing purposes, unless you tell us in writing that you do not consent to such use.

Personal information submitted through the Site is handled in accordance with our Privacy Policy.

10. SMS / TEXT MESSAGING TERMS

By providing your phone number and opting in, you consent to receive text messages from MadeWell Roofing & Exteriors, including appointment reminders, service notifications, and marketing messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at jkremer@madewellrestoration.com or (859) 802-3248. See our Privacy Policy for details on how we handle your phone number and personal information.

11. THIRD-PARTY LINKS

The Site may contain links to third-party websites, including financing portals, manufacturer sites, and social media pages. These links are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of any third-party website. Accessing third-party sites is at your own risk.

12. DISCLAIMER

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING ITS ACCURACY, RELIABILITY, OR AVAILABILITY. INFORMATION ON THE SITE, INCLUDING DESCRIPTIONS OF SERVICES, MATERIALS, AND PRICING, IS FOR GENERAL INFORMATION ONLY AND DOES NOT CONSTITUTE A BINDING OFFER. WE MAY CORRECT ERRORS OR UPDATE SITE CONTENT AT ANY TIME WITHOUT NOTICE.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADEWELL ROOFING & EXTERIORS, ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND NOTHING IN THESE TERMS LIMITS OR MODIFIES THE TERMS OF A SIGNED PROJECT CONTRACT OR WRITTEN WARRANTY, WHICH GOVERN THE SERVICES THEY COVER.

14. INDEMNIFICATION

You agree to indemnify and hold harmless MadeWell Roofing & Exteriors and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your misuse of the Site.

15. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles. Any dispute arising out of these Terms or your use of the Site shall be brought in the state or federal courts located in Kenton County, Kentucky, and you consent to the jurisdiction of those courts. Disputes arising under a signed project contract are governed by the dispute resolution terms of that contract.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

18. CONTACT US

If you have questions about these Terms, you may contact us at:

MadeWell Roofing & Exteriors 125 W 34th St Covington, KY 41015 United States

Phone: (859) 802-3248 Email: jkremer@madewellrestoration.com